DEPOSITS



 

All wedding cakes require a non-refundable deposit of 20% of the total cost. All other cake orders require a non refundable deposit of 20% but not less that £10.

Please note that all deposits are non refundable and non transferable.

All deposits become due when the order has been placed and details checked and agreed by you.

 All orders are deemed to have been accepted only when the deposit has been paid.

 

 

Please note that all deposits are non-refundable for cancellation unless there are special circumstances and the Company agrees to refund the deposit.


TERMS AND CONDITIONS OF SALE


All sales made by the Company are subject to the following terms and conditions.

Nothing contained within these terms and conditions affect your statutory rights as a consumer. Please read the following terms and conditions: if there is anything you don’t understand please feel free to contact us.


PRICE


The price for the order shall be as stated on your order form. You agree to pay the full price to the Company in accordance with the order form after the details are checked and agreed by you.


DEPOSIT


All wedding cakes require a non-refundable deposit of 20% of the total cost. All other cake orders require a non refundable deposit of 20% but not less that £10.

Please note that all deposits are non refundable and non transferable.

All deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid.


PAYMENTS


Payment can be made by cash or cheque. Cheques made payable to : Debbie Basnett


FINAL PAYMENT


Final payment for all wedding cakes must be made at least 1 week prior to delivery/collection/set up and for all other cakes no later than the date of collection/delivery/set up.


NON-PAYMENT


In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.


ALTERATIONS TO ORDER


Your cake is very important to us. Please take the time to check your copy of the order form carefully and let us know within 7 days if changes are needed. It is your responsibility to advice the Company of any alterations to the original order. The Company reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.


CAKE COMPONENT PARTS


From time to time certain materials for our celebration cakes and wedding cakes may become obsolete or no longer available from our suppliers. This is totally out of our control, however, we will endeavour to re-design your cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes, however the Company reserves the right to replace these with components of equal or better quality without consultation.


DELIVERY


Your order can be delivered subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. We will do our best to accommodate your requirements

It is the Customers responsibility to ensure that you have given us the correct delivery information, and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery.

If the recipient is not in, the order will be returned to the Company who will contact you to arrange an alternative collect time from the Company address by the Customer themselves.


SETTING UP


Should you require your cake to be delivered, the Company will deliver your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that you have provided the Company with the delivery details and arrangements made with the venue for the location and display of your cake. Once the cake has been delivered /collected and signed for, the Company is unable to accept liability for any interference/problems with or damage to the cake thereafter.

If a cake is to be delivered by the Company, a signature will be required from your venue management confirming the cake has been received in good condition. A photograph of the cake will be taken prior to departure by the Company to verify that the cake has been delivered and left in good condition. The company take no responsibility after delivering the cake to the venue if they then fail to be able to set up/display the cake as it is intended.


CANCELLATION/REFUNDS


All celebration cakes must be cancelled 7 week prior to collection otherwise full payment of the cake must be made.

Wedding cakes must be cancelled 28 days prior to collection otherwise the full amount of the cake must be made.